Keeping Roads Safe: What to Do if a Customer May Drive Intoxicated

    In the bustling world of service, it's not just about serving drinks—it's about ensuring the safety of our patrons and the greater community. You know what? When a server suspects that a customer might drive while intoxicated, the stakes are incredibly high. So, what should you do in such a tricky situation?

    While it might be tempting to look the other way to avoid discomfort, that’s hardly the responsible route. The best choice? **Offer alternatives for transportation, like a rideshare or a designated driver.** This option doesn't just help the inebriated individual; it keeps everyone on the road safer too.

    Now, let’s dig into why this course of action is not just smart, but essential. Offering rideshare services or encouraging the use of a designated driver showcases a proactive approach to addressing intoxication. It’s more than a noble gesture—it’s about promoting responsible drinking behaviors and reducing the risk of accidents. When a server steps in with such alternatives, they're essentially saying, "Hey, I care about your safety, and I won’t let you risk it."

    But hold on, let’s consider what NOT to do. Picture this: ignoring the signs entirely. Some might think, “What’s the harm? They’ll be fine.” While this may seem like the path of least resistance, it can lead to dire consequences. After all, a simple choice to intervene can be a life-saver. Nobody wants to be the person who turned a blind eye to a potentially deadly situation.

    Then there’s the misguided idea of charging the customer for another drink to “slow them down.” Really? That only ramps up the irresponsibility. Think about it: inviting someone to drink more when they can barely stand is akin to handing them the keys to disaster. It's frustrating to acknowledge, but that kind of action contributes to an unsafe environment for everyone.

    And don't even get us started on calling the police unless absolutely necessary. Sure, law enforcement has its role, but jumping to call them can escalate what might otherwise be a manageable situation into something much more chaotic. Police intervention should really be a last resort, after other options have been thoroughly exhausted.

    In this context, responsible beverage service (RBS) training is crucial. This training emphasizes intervention strategies when managing customers who show signs of intoxication. By being educated about these techniques, servers not only protect their patrons but also their establishments from potential legal liabilities. Think about it: showing that steps were taken to avert a DUI situation can shield you and your business down the road.

    So, the next time you find yourself on the floor, face-to-face with a customer who's had one too many, remember that you’re in a powerful position. You can be the one to steer the conversation toward safety. It might feel challenging, even intimidating, but isn't it worth the peace of mind knowing you've done your part to prevent a tragedy? 

    This isn't just about pouring drinks; it's about fostering a culture where safety reigns supreme. Each action taken while serving alcohol can ripple out to impact lives, and it's our collective responsibility to keep those ripples from becoming tidal waves of destruction. Embrace the power you have to influence outcomes, engage with patrons thoughtfully, and always offer safer alternatives when the situation calls for it.

    By prioritizing the safety of your customers and encouraging responsible behaviors, you’re not just serving responsibly; you’re making a meaningful difference. It’s about time we shifted the narrative to focus not just on merriment but on caring. Because let's face it: the best nights out are those where everyone gets home safely.